Close the expectation - experience gap with Service Spring
PWC research tells us that customers value efficiency, convenience, and easy payment in the top four with friendly service coming third.
At Spring, we’ve built a platform around the principle of ‘browse less, do more’.
Efficiency - Access the right information at the right time with mobile touchpoints anywhere.
Convenience – contactless technologies including QR, NFC and Apple App clips deliver simple tap and go service.
Easy payments – with Pay springs, you can use your existing e-commerce and EPOS system to take payment from anywhere in two taps.
Healthcare: a government initiative to reduce diabetes requires patients to determine whether they have symptoms before the illness progresses. A spring can be used across chemists and GP waiting rooms linking to a quiz about lifestyle and raises awareness of symptoms resulting in prevention and better primary care communciations.
Car sales: A spring is placed in showrooms to manage servicing and repairs so your team can focus on new clients.
Technology: You want to give a client one view of services, billing and service tickets but the systems don’t or are too expensive to integrate. Use Spring as a single point of communication signposting to a number of portals or business applications.
Find out how with the quick-read Service Spring factsheet